Terms of Service

1. Eligibility

By using this Site, you confirm that:

• You are at least 18 years old or the age of majority in your jurisdiction;

• You have the legal authority to enter into these Terms;

• You will use the Site only in compliance with applicable laws and regulations.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Services and Vehicle Protection Options

Gottsch’s Goo specializes in vehicle protection services, including but not limited to:

• Rustproofing and underbody protection

• Ceramic coating installation

• Paint protection treatments

• Interior protection services

• Carpet and fabric protection

• Detailing services

• Underbody washes

• Frame inspections

• Vehicle maintenance protection programs

• Wheel well and undercoating upgrades

• Related automotive protection products and services

Service availability may vary based on vehicle condition, vehicle type, seasonal demand, product availability, weather conditions, or scheduling limitations.

We reserve the right to:

• Modify or discontinue services without notice;

• Refuse service for safety or operational reasons;

• Recommend alternative protection options when necessary;

• Decline treatments for vehicles with excessive damage, corrosion, or structural concerns.

While we strive to provide accurate information regarding services, protection timelines, durability, pricing, and expected outcomes, all estimates and timelines are provided in good faith and may vary depending on driving conditions, vehicle usage, maintenance habits, climate exposure, and environmental factors.

3. Orders and Payments

By placing an order through the Site, you agree that:

• All information you provide is accurate and complete;

• You are authorized to use the payment method provided;

• You will pay all charges incurred, including taxes and applicable fees.

Payments are processed through third-party payment providers. We do not store full payment card information on our servers.

If your payment is declined or flagged for fraud prevention purposes, your order may be delayed, canceled, or refused.

4. Appointments, Service Completion, and Vehicle Pickup

Appointments may be scheduled online, by phone, through third-party booking tools, or in person.

By booking an appointment, you agree that:

• Vehicle information provided is accurate;

• You are authorized to approve services for the vehicle;

• The vehicle is in safe operating condition unless disclosed otherwise.

Service completion times are estimates only and may vary due to:

• Vehicle condition;

• Additional recommended services;

• Product curing requirements;

• Supply delays;

• Staffing or scheduling changes;

• Weather conditions.

Customers are responsible for retrieving vehicles promptly after service completion unless otherwise arranged.

Gottsch’s Goo is not responsible for:

• Personal items left inside vehicles;

• Pre-existing damage;

• Mechanical failures unrelated to services performed;

• Damage caused by undisclosed vehicle conditions.

We strongly recommend customers remove valuables and personal belongings before service appointments.

5. Refunds, Service Adjustments, and Satisfaction

Because many of our services involve labor, specialty coatings, curing processes, and vehicle-specific applications, refunds are handled on a case-by-case basis.

If you believe there is an issue with a completed service, you agree to contact us promptly so we can inspect the vehicle and attempt to resolve the concern.

We reserve the right to:

• Offer service corrections or touch-ups instead of refunds;

• Deny refund requests involving misuse, neglect, accidents, improper maintenance, or third-party alterations;

• Refuse claims made after unreasonable delays;

• Determine whether issues are related to environmental exposure, normal wear, or customer maintenance habits.

Protection products and coatings require ongoing maintenance and proper care to perform as intended.

No rustproofing, coating, detailing, or protection service can permanently prevent all wear, corrosion, paint damage, staining, or environmental deterioration under all conditions.

6. Subscriptions and Recurring Billing

If you enroll in a subscription or recurring payment program:

• You authorize us to charge your payment method automatically at the applicable billing interval;

• Your subscription will continue until canceled;

• You may cancel future renewals according to the cancellation instructions provided.

We reserve the right to change subscription pricing upon reasonable notice.

Failure to cancel before a renewal date may result in automatic charges for the next billing period.

7. User Accounts

You may be required to create an account to access certain features.

You are responsible for:

• Maintaining the confidentiality of your login credentials;

• Restricting access to your account;

• All activity occurring under your account.

You agree not to:

• Share account credentials;

• Use another person’s account;

• Attempt unauthorized access to systems or data;

• Interfere with Site functionality or security.

We reserve the right to suspend or terminate accounts at our discretion.

8. Intellectual Property

All Site content, including but not limited to:

• Text;

• Graphics;

• Logos;

• Branding;

• Images;

• Videos;

• Product names;

• Downloads;

• Digital materials;

• Software;

• Course materials;

• Designs;

• Marketing content;

is owned by or licensed to GottschsGoo and protected under intellectual property laws.

You may not:

• Copy;

• Reproduce;

• Distribute;

• Modify;

• Sell;

• Republish;

• Reverse engineer;

• Exploit;

any Site content without prior written permission.

Limited personal, non-commercial use is permitted unless otherwise prohibited.

9. User Content and Submissions

If you submit reviews, comments, testimonials, messages, photos, videos, or other content (“User Content”), you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, display, distribute, and promote such content in connection with our business.

You agree that your User Content:

• Does not violate laws or third-party rights;

• Is not defamatory, abusive, fraudulent, or misleading;

• Does not contain malware, spam, or harmful code.

We reserve the right to remove User Content at our discretion.

10. Prohibited Uses

You agree not to:

• Use the Site for unlawful purposes;

• Violate applicable laws or regulations;

• Engage in fraudulent activity;

• Upload malicious code or harmful technologies;

• Attempt to disrupt Site functionality;

• Scrape, harvest, or collect user data without authorization;

• Use the Site to infringe intellectual property rights;

• Impersonate another individual or entity.

Violation of these Terms may result in immediate termination of access.

11. Vehicle Protection Disclaimer

Our services are designed to help reduce wear, corrosion, staining, contamination, and environmental damage, but no protection system can guarantee complete prevention of:

• Rust;

• Corrosion;

• Paint damage;

• Chips;

• Scratches;

• Interior wear;

• Mechanical deterioration;

• Environmental damage.

Protection performance varies based on:

• Weather exposure;

• Road salt and brine exposure;

• Vehicle usage;

• Maintenance frequency;

• Storage conditions;

• Existing vehicle condition.

Customers are responsible for maintaining their vehicles according to recommended care guidelines.

Any estimated protection durations are approximate and not guarantees of future vehicle condition.

Individual results will vary.

12. Disclaimer of Warranties

THE SITE, PRODUCTS, SERVICES, CONTENT, AND MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING:

• MERCHANTABILITY;

• FITNESS FOR A PARTICULAR PURPOSE;

• NON-INFRINGEMENT;

• ACCURACY;

• RELIABILITY;

• AVAILABILITY.

We do not guarantee:

• Continuous or uninterrupted access;

• Error-free operation;

• That defects will be corrected;

• That the Site is free from viruses or harmful components.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GOTTSCHSGOO AND ITS OWNERS, EMPLOYEES, AFFILIATES, PARTNERS, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR:

• INDIRECT DAMAGES;

• INCIDENTAL DAMAGES;

• CONSEQUENTIAL DAMAGES;

• SPECIAL DAMAGES;

• LOST PROFITS;

• LOST DATA;

• BUSINESS INTERRUPTION;

• PERSONAL INJURY;

• ANY DAMAGES ARISING FROM YOUR USE OF THE SITE OR PRODUCTS.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US IN THE PRECEDING TWELVE (12) MONTHS.

Some jurisdictions do not allow certain limitations of liability, so portions of this section may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless GottschsGoo and its affiliates, officers, employees, contractors, and partners from any claims, liabilities, damages, losses, expenses, or legal fees arising from:

• Your use of the Site;

• Your violation of these Terms;

• Your infringement of third-party rights;

• Your misuse of products or services.

15. Third-Party Links and Services

The Site may contain links to third-party websites, applications, tools, or services.

We are not responsible for:

• Third-party content;

• Privacy practices;

• Terms;

• Accuracy;

• Availability;

• Products or services offered by third parties.

Your interactions with third parties are solely between you and the third party.

16. Privacy and Vehicle Records

Your use of the Site is also governed by our Privacy Policy.

Please review our Privacy Policy here: https://join.gottschsgoo.com/privacy-policy

As part of our service process, we may:

• Document vehicle condition with photos;

• Maintain service history records;

• Log completed services into systems such as CARFAX where applicable;

• Maintain records for quality assurance, warranty support, and customer history.

By using our services, you consent to the reasonable storage and use of service-related vehicle records in accordance with our Privacy Policy.

17. Electronic Communications and SMS Messaging

By using the Site, scheduling services, submitting forms, or providing your contact information, you consent to receive electronic communications from Gottsch’s Goo, including:

• Emails;

• Appointment confirmations;

• Service reminders;

• Follow-up communications;

• Estimates and invoices;

• Customer support messages;

• Promotional offers;

• SMS/text messages where consent is provided.

SMS Program Description

Our SMS messaging program may include:

• Appointment confirmations and reminders;

• Service status updates;

• Follow-up notifications;

• Customer support communications;

• Promotions, special offers, and updates;

• Vehicle maintenance reminders;

• Marketing and educational content related to vehicle protection services.

Message frequency may vary depending on your interactions with us.

SMS Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP

to any text message you receive from us.

After opting out, you may receive a final confirmation message.

For help or assistance, reply:

HELP

or contact us directly using the information listed on our website.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan.

Gottsch’s Goo is not responsible for any messaging or data charges incurred through your mobile provider.

Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Delivery is subject to effective transmission by your mobile carrier and network availability.

Age Restrictions

By enrolling in SMS communications, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian.

Privacy

Information collected through SMS communications is subject to our Privacy Policy:

https://join.gottschsgoo.com/privacy-policy

You may opt out of marketing communications at any time using the unsubscribe instructions provided.

18. Termination

We reserve the right to suspend or terminate your access to the Site or services at any time, without notice, for any reason, including violation of these Terms.

Sections that should survive termination will remain in effect, including intellectual property, disclaimers, limitations of liability, indemnification, and governing law provisions.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the applicable jurisdiction in which GottschsGoo operates, without regard to conflict of law principles.

Any disputes arising under these Terms shall be resolved exclusively in the appropriate courts within that jurisdiction unless otherwise required by law.

20. Changes to These Terms

We may update or modify these Terms at any time.

Changes become effective immediately upon posting to the Site unless otherwise stated.

Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

We encourage users to review these Terms periodically.

21. Contact Information

If you have questions regarding these Terms of Service, you may contact us through the contact information provided on our website:

https://gottschsgoo.com

or via email at [email protected]

22. Entire Agreement

These Terms, together with our Privacy Policy and any additional policies referenced on the Site, constitute the entire agreement between you and GottschsGoo regarding use of the Site and services and supersede prior agreements or understandings.